WorkplaceHero

Terms and Conditions

Last updated: 11 July 2026

_Last updated: 9 July 2026_

These Terms and Conditions ("Terms") govern the supply of training courses, qualifications and related services ("Training") by WorkplaceHero ("we", "us", "our") to the person or organisation booking or attending Training ("you"). By booking, enrolling on or attending any Training you agree to these Terms.

1. About us

WorkplaceHero provides continuous professional development, regulated qualifications and workplace training. If you need to contact us about these Terms, use the contact details on our [contact page](/contact).

2. Bookings and enrolment

  • A booking is confirmed once we have accepted your enrolment in writing (including by email) and, where applicable, received payment or an approved invoice.
  • You must provide accurate personal and (where relevant) employer information at the time of booking and keep it up to date.
  • We may decline or cancel a booking where the learner does not meet published entry requirements, where information provided is inaccurate, or where acceptance would breach these Terms or applicable law.

3. Fees and payment

  • Fees for each course are set out on the relevant course page at the time of booking.
  • Unless stated otherwise, fees are payable in full before Training begins. Where we offer invoiced or deferred payment, payment terms will be stated on the invoice.
  • We may recover reasonable costs (including interest and collection costs) for late or unpaid fees to the extent permitted by law.

4. Cancellations, refunds and your right to change your mind

Refunds are available up to (but not including) the first day of Training. Once Training has started (from the first scheduled session onwards) fees are non-refundable.

  • Consumers (booking for yourself, not in the course of a business): Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from the day after your booking is confirmed to change your mind and receive a full refund. If you ask us to start providing the Training within that 14-day period (for example by accessing course materials or attending an online session), you agree that:
  • if Training is fully performed within the 14 days, you lose the right to cancel; and
  • if you cancel part-way through the 14-day period, we may deduct an amount proportionate to the Training already provided.
  • After the 14-day period, and in all cases from the first day of Training onwards, fees are non-refundable. This reflects our costs in reserving your place, awarding-body registrations and tutor time.
  • Business customers: the 14-day cancellation right above does not apply. Business bookings may be cancelled without charge up to (but not including) the first day of Training; from the first day of Training onwards fees are non-refundable.
  • To cancel, email us using the details on our [contact page](/contact) with your name, course and booking reference. We will confirm cancellation in writing.
  • Refunds are made using the original payment method within 14 days of us accepting the cancellation.

5. Transfers and substitutions

  • You may request to transfer to a later cohort of the same course before the first day of Training, subject to availability. We may charge a reasonable administration fee.
  • Business customers may substitute another learner in place of the originally booked learner up to the first day of Training, provided the substitute meets the entry requirements.

6. Changes and cancellations by us

  • We may need to change the format, dates, tutor or venue of Training for operational reasons. Where a change is material we will tell you as soon as reasonably possible and offer a transfer or a full refund of fees paid for the affected Training.
  • If we cancel Training before it starts, you will receive a full refund of fees paid for the cancelled Training. This is our only liability for such cancellations, except where the law requires otherwise.

7. Your obligations as a learner

  • Attend scheduled sessions, engage with the learning materials and complete assessments by the deadlines we notify.
  • Behave respectfully towards tutors, staff and other learners and follow our safeguarding, equality and acceptable-use guidance.
  • We may suspend or remove a learner from Training for serious or repeated breaches of these Terms, without refund. Statutory rights are unaffected.

8. Qualifications and awarding bodies

Where Training leads to a regulated qualification, the award is made by the relevant awarding organisation, not by us. Certification is subject to you meeting the awarding body's assessment requirements and to our verification and quality-assurance processes. As a new centre, WorkplaceHero does not currently hold Direct Claims Status for our range of regulated qualifications. We aim to send samples of learner work to the External Verifier to speed up certification. We will keep learners informed.

9. Intellectual property

All course materials, recordings and platform content remain our property or that of our licensors. You may use them for your own learning only and must not copy, share, publish or resell them without our written permission.

10. Data protection

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Details of what we collect, why, and your rights (including access, correction, erasure, objection and complaint to the Information Commissioner's Office) are set out in our [Privacy Policy](/privacy).

11. Liability

  • We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or (for consumers) statutory rights under the Consumer Rights Act 2015.
  • Subject to that, our total liability arising out of or in connection with any Training is limited to the fees paid by you for that Training.
  • We are not liable for indirect or consequential losses, or for loss of profit, revenue, business or opportunity.

12. Complaints

If you have a concern about your Training, please contact us first using the details on our [contact page](/contact) so we can try to put things right. If we cannot resolve it, consumers may also refer disputes to an appropriate alternative dispute resolution body or to Trading Standards.

13. Changes to these Terms

We may update these Terms from time to time. The version that applies to your booking is the version published on our website on the date your booking is confirmed. Material changes affecting existing bookings will be notified to you.

14. Governing law

These Terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction, save that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.