What you'll get from this course
- Tell the difference between coaching, praise, criticism and silence
- Use a simple structure for hard feedback
- Spot your own defensive pattern when receiving it
About 30 minutes - logs 0.5h to your CPD on completion.
Four styles of feedback
- Coaching - asks questions, builds capability
- Praise - names what worked, builds confidence
- Criticism - names what didn't work, can build or break trust depending on delivery
- Silence - says nothing, which is itself a message
Scenario
A team member's report has good analysis but a confusing structure. You want them to fix it without losing their confidence.
A structure for hard feedback
Situation - behaviour - impact - ask.
"In yesterday's meeting (situation), you interrupted Priya twice (behaviour). It shut the conversation down and we missed her point (impact). Can we agree to let each other finish next time? (ask)"
Four sentences. No 'always', no 'you are'.
Your feedback default
Quick quiz
Find your closest style
1 / 4
When giving feedback you most often:
Reflect
Think of one piece of feedback you've been avoiding. Write the four sentences now.
Your reflection is saved to your CPD log when you mark the course complete.
Finish and log to CPD
Sign in to mark this course complete and add 0.5h to your CPD log. Don't have a log yet? We'll create one for you - free.
Looking for the deep-dive read? Read the full giving feedback that lands guide