What you'll get from this course
- Name the five conflict styles
- Match style to stakes and relationship
- Spot your own avoidance or escalation pattern
About 30 minutes - logs 0.5h to your CPD on completion.
The five styles
- Competing - I win, you lose
- Accommodating - you win, I lose
- Avoiding - nobody wins, nobody loses
- Compromising - we both give something up
- Collaborating - we find something better than either of us started with
Scenario
Two team members disagree about the order of work on a shared project. The deadline is in three days.
Your default style
Quick quiz
Find your closest style
1 / 4
When you disagree with someone you:
Reflect
Where might you be over-using your default style? Name one situation.
Your reflection is saved to your CPD log when you mark the course complete.
Finish and log to CPD
Sign in to mark this course complete and add 0.5h to your CPD log. Don't have a log yet? We'll create one for you - free.
Looking for the deep-dive read? Read the full handling conflict at work guide