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Step-by-step guides, common questions and technical support - for learners, employers and qualification students.

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Getting started

Creating an account, signing in and finding your way around.

CPD log and badges

Logging activity, importing past CPD, goals, badges and sharing.

Courses and certificates

Buying, starting and completing training, and getting certificates.

Regulated qualifications

Applying, entry requirements, portfolios, assessors and cohorts.

Employers and teams

Bulk orders, invoices, seats, assigning courses and team reporting.

Account and billing

Payments, receipts, personal details, two-step sign-in and data.

Technical support

Sign-in problems, emails not arriving, browser and payment issues.

Getting started

Creating an account, signing in and finding your way around.

How to create your free accountSet up a WorkplaceHero account in under a minute.Signing in: password, Google or a reset linkThe three ways to get into your account, and which to use.What is free and what you pay forA quick map of the free tools and the paid training.

CPD log and badges

Logging activity, importing past CPD, goals, badges and sharing.

How to log a CPD activityAdd an activity, hours and a reflection in a few clicks.How to import your existing CPD from a spreadsheetBring years of past CPD in from a CSV file.Setting a CPD goal and exporting your recordTrack hours against a target and produce an appraisal-ready summary.How badges are earnedWhat each badge means and how to share one.How to share your CPD log with a managerGive someone read-only access without handing over your login.

Courses and certificates

Buying, starting and completing training, and getting certificates.

How to buy an online compliance courseBuying for yourself or for several people at once.Starting a course you have boughtWhere the course lives and how long you have.How to find and download a certificateEvery certificate you earn, in one place.How an employer verifies a certificateChecking a certificate is genuine takes seconds.

Regulated qualifications

Applying, entry requirements, portfolios, assessors and cohorts.

How to apply for a regulated qualificationFrom choosing a qualification to your first unit.Entry requirements explainedWhat you need before you enrol, in plain English.Your portfolio, assessor and feedbackHow assessment actually works day to day.How long a qualification takesRealistic timescales, not sales figures.

Employers and teams

Bulk orders, invoices, seats, assigning courses and team reporting.

How to set up a team accountGet your organisation on the platform and invite staff.How to assign a course to a member of staffTurning licences into named learners.Invoices and purchase ordersPaying without a card.Tracking who has completed whatReporting for appraisals, audits and inspection.Bulk orders, invoices and assigning coursesThe full walkthrough, from quote to certificates.

Account and billing

Payments, receipts, personal details, two-step sign-in and data.

How to change your password or personal detailsKeeping your account information current.How to turn on two-step sign inAdd a 6 digit code from your phone for extra protection.Receipts, payments and refundsFinding what you paid and getting money back.How to download or delete all your dataYour GDPR rights, handled in the app.

Technical support

Sign-in problems, emails not arriving, browser and payment issues.

I cannot sign inWork through this before contacting us.Our emails are not arrivingWhere they usually end up, and how to fix it.My payment was declinedWhat a decline means and what to do next.Something is not loading properlyBrowser, device and video problems.

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