8 lessons on building a company people enjoy working for
Patty McCord - TED
Former Netflix chief talent officer Patty McCord explains why trust, honesty and frequent feedback beat rigid policies and once-a-year reviews.
Key takeaways
- Treat employees like adults who can handle the truth.
- Feedback should happen all the time, not once a year.
- Hire for the team you need in the future, not the one you had.
Reflect on it
- Which rule or policy in my team exists because we do not trust people?
- How often do the people I manage hear honest feedback from me?
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Patty McCord helped write Netflix's famous culture deck. In this talk she shares the lessons that led her to throw out the HR rulebook.
Why it is worth 7 minutes
It challenges a lot of assumptions about performance management, which makes it a useful prompt for any manager or HR lead reviewing how appraisals work.
The key points
- Treat people like adults - most can handle the truth.
- Explain the business to everyone, not just senior leaders.
- Feedback should be honest and frequent, not saved for an annual review.
- Build the team you need for the future, and be honest when someone is no longer the right fit.
Where to go next
Explore how to make performance management work for your business and effective performance management strategies.
Turn it into CPD
Watch the talk, then answer the reflection questions under the video and log it to your free Passport.
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Sign in to save what you've read - we'll create a free CPD log for you.