How to use others' feedback to learn and grow
Sheila Heen - TEDx Talks
Sheila Heen, co-author of Thanks for the Feedback, explains the three triggers that make feedback hard to hear and how to get more from it.
Key takeaways
- Truth triggers: we think the feedback is wrong.
- Relationship triggers: we react to who is giving it.
- Identity triggers: feedback can shake how we see ourselves.
Reflect on it
- Which trigger did I feel the last time I received difficult feedback?
- What could I learn from feedback I initially rejected?
Add this to your CPD log
Sign in to save what you've read - we'll create a free CPD log for you.
Most feedback training is about giving it. Sheila Heen focuses on the harder half - receiving it well, even when it feels unfair.
Why it is worth 19 minutes
Appraisals and 360 reviews only work if people can take feedback on board. This talk explains why that is so difficult and what helps.
The key points
- Truth triggers: we think the feedback is simply wrong.
- Relationship triggers: we react to who is giving it, not what they said.
- Identity triggers: feedback can shake how we see ourselves.
- Separate the message from the messenger and look for the useful part.
Where to go next
See how this applies to 360-degree feedback and constructive feedback in performance reviews.
Turn it into CPD
Watch the talk, then answer the reflection questions under the video and log it to your free Passport.
Add this to your CPD log
Sign in to save what you've read - we'll create a free CPD log for you.