Change readiness diagnostic
Find out whether people understand the change, trust the process and have the capacity and skills to deliver it.
- Questions
- 12
- Reviewer time
- About 5 mins
- Typical cadence
- Before launch, then again at a major implementation checkpoint
What this assessment is for
What looks like resistance is often missing information, capacity or local leadership. Measuring these separately tells you what to fix before implementation slips.
A pooled diagnostic covering the case for change, personal impact, trust, voice, capacity, skills and implementation confidence.
Who does what
The organisation's readiness for a specific change, not individual attitude.
People affected by the change answer anonymously and results are pooled.
Before launch and again at a major implementation checkpoint.
Reviewers: Everyone affected by the change - responses are pooled, never attributed.
What it measures
12 statements across 3 themes, each rated on a 1 to 5 scale.
Understanding
People understand the case, direction and impact of the change.
Trust and voice
Communication is credible and concerns can shape delivery.
Readiness to deliver
Capacity, skills and local leadership are ready for implementation.
- People understand why this change is needed now.
- The intended outcome is clear enough to guide local decisions.
- People understand what will change for their own work.
- Leaders are clear about what is not changing as well as what is.
- Communication about the change is honest about uncertainty and trade-offs.
- People can raise practical concerns without being labelled resistant.
A sample of the 12 statements included.
Inside your report
What you get when the responses are in
- Understanding, trust and delivery-readiness scores
- Pooled, unattributed responses
- Practical blockers separated from sentiment
- A baseline to compare after implementation
When to run it
- Before a restructure or system launch
- At a major implementation checkpoint
- When change progress differs between teams
The business case, in three numbers
Everything you need to justify the spend to a finance lead.
- Assessment cost
- £10
- Typical cost avoided
- 70%
- Break-even
- Finding one capacity or communication blocker before launch protects the programme budget.
Including VAT, per assessment.
Commonly cited share of change programmes that miss intended outcomes
- Understanding, trust and capacity are different change risks and need different actions.
- A pre-launch baseline makes later progress measurable.
- Pooled responses support candour without labelling individuals resistant.
Figures are published UK benchmarks (CIPD, HSE and recruitment cost surveys) and are indicative, not a guarantee of savings in your organisation.
How it works
1. Set it up and pay
Create the cycle, pay £10 including VAT, or use 2 credits if your organisation holds a credit wallet.
2. People tap a link
Everyone you invite gets a unique magic link. No account, no password, works on a phone.
3. Read the report
Scores, gaps and comments are assembled as responses come in, ready to take into the conversation.
Frequently asked questions
Does this identify resistant employees?
No. It assesses the conditions around the change and pools responses. It is not an individual attitude test.
When should we run it?
Before launch, then again at a meaningful checkpoint when people have experienced the change in practice.
Are answers anonymous?
They are pooled and never attributed. Use groups of four or more to reduce the risk of someone being inferred from averages.
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Ready to run it?
Set up the cycle, invite the people you want to hear from and get your report.£10 including VAT, or through your organisation's credit wallet.