- Check your junk, spam and other folders. Search for workplacehero.
- Add noreply@workplacehero.co.uk to your safe senders.
- If you are on a work email, ask your IT team to allow workplacehero.co.uk. College and NHS filters are the most common culprit.
- Check you have not unsubscribed. Optional emails can be switched back on under My account and billing.
- Check the address on your account is spelled correctly.
Certificates, receipts and joining instructions are also always available in your account, so you are never dependent on an email arriving.