About this course
Managers are often the first to notice when someone is struggling. This course builds the confidence to start a supportive conversation and to make practical adjustments at work.
It covers common mental health conditions, stress and its workplace causes, the legal duties around wellbeing, and how to support someone returning to work.
What learners cover
- Common mental health conditions and how they present at work
- The employer duty of care and Equality Act considerations
- Recognising early signs of stress and poor mental health
- Holding a supportive conversation with a team member
- Workplace adjustments and wellbeing action plans
- Supporting a return to work after absence
Course content
The course is delivered in short, bite-size sections that learners can stop and restart at any point.
- Section 1
Understanding mental health
The mental health continuum, common conditions and stigma.
- Section 2
The manager role
Duty of care, the Equality Act, and where the manager's role starts and stops.
- Section 3
Conversations
Opening a supportive conversation, listening well and signposting to help.
- Section 4
Practical support
Adjustments, workload, wellbeing action plans and return-to-work planning.
Who it is for
Line managers, supervisors, team leaders and HR professionals.
Entry requirements: Suitable for anyone with people responsibilities.
How it is delivered
Fully online and self-paced
Learners work through the course at their own pace and can pause and resume where they left off.
Any device
Works on desktop, laptop, tablet and mobile, with audio, video and written transcripts throughout.
Interactive throughout
Scenarios, exercises and images keep learners engaged rather than clicking through slides.
Knowledge checks
Short checks at the end of each section so learners can see what has landed before moving on.
Average completion time is around 1 hours, though learners can take as long as they need and return as often as they like.
How it is assessed
Knowledge checks run throughout the course so learners can test understanding as they go. The course finishes with a multiple-choice assessment taken online at the end. Learners who do not pass first time can retake the assessment.
Certification
Learners receive a Highfield Online Training digital certificate as soon as they pass the end-of-course assessment. Certificates are downloadable straight away and can be saved to a CPD log or staff training record.
Refresher guidance: Most employers refresh this training every 12 months, or sooner if legislation, roles or workplace risks change.
How it works for teams
- 1. Choose how many licences you need and pay by card, or request an invoice.
- 2. Add your learners' names and email addresses.
- 3. We set them up on the course platform and they receive their login by email.
- 4. Track who has been set up from your account.