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WorkplaceHero

Help centre

Buying training for your team

You do not need a subscription or a pot of credits to train your staff. Buy the licences you need, pay by card or invoice, and we take care of enrolling everyone.

Two ways to buy

Buy the licences you need

Pick a course, set the quantity, pay by card. The price per learner falls automatically as the quantity rises, and invoicing opens up from 10 licences.

Best when you know the course and the numbers - a whole team doing safeguarding, or one new starter.

Browse compliance courses

Training credits

One balance that covers everything we offer - compliance courses, CPD masterclasses and places on regulated qualifications. Credits cost £5 each with bulk discounts, last 12 months from purchase, and everything is assigned to staff from your team dashboard.

Best when training is spread across lots of courses and joiners through the year.

How credits work

They work side by side. Buying a course outright never touches your credit balance, and having credits never stops you paying by card for a one-off.

How learners get in

Every course page shows where the course is delivered before you buy. There are two routes, and both end in the same place - a certificate for the learner and a completed entry in their CPD log.

WorkplaceHero courses

The course runs here on this site. Learners sign in to their own WorkplaceHero account with the email you gave us - creating one takes a minute if they do not have one - and the course is waiting in their online courses.

Progress updates on your dashboard as they work through it, and the certificate and CPD log entry appear automatically when they pass.

Courses on our partner platform

Some courses are delivered on our partner learning platform. Once you add learner details, we set up each person's account there and they receive their username and a temporary password by email. They change the password the first time they sign in.

The logins also appear on your order, so you can pass them on or help anyone who gets stuck. Progress syncs across every few days, and certificates can be added to the learner's CPD log.

Not sure which route a course takes? It is shown on each course page under "How it works for teams", or just ask us.

Step by step: a bulk order

  1. 1

    Choose the course and the number of licences

    Open the course page and set the quantity. The price per learner drops automatically as the quantity goes up, and the band you land in is highlighted so you can see the saving before you commit.

  2. 2

    Pay by card, or request an invoice

    Card payment confirms the order straight away. Invoicing is available from 10 licences: give us your organisation name, billing email, VAT number and purchase order reference, and we raise the invoice against it.

  3. 3

    We approve the invoice and mark it paid

    Once payment clears (or the purchase order is confirmed), we mark the order paid and it unlocks for learner details. Card orders skip this step entirely.

  4. 4

    Add your learner details

    Enter a name and email for each licence. You can do this immediately or come back later - the licences sit on your account until you use them, and you can leave some unallocated.

  5. 5

    We enrol the learners

    For WorkplaceHero courses, learners sign in with their own account and the course is waiting for them. For courses on our partner platform, we set up their learner account and they receive their username and a temporary password by email. Either way, you do not need to set anything up for them.

  6. 6

    Progress and certificates come back to you

    On WorkplaceHero courses you see progress on your dashboard as learners go; partner-platform courses sync across every few days. Certificates and CPD log entries are handled automatically either way.

Step by step: assigning a course from credits

  1. 1

    Buy a credit pack

    Credits cost £5 each plus VAT, with bulk discounts - the 3000 credit pack works out at £4 a credit plus VAT. Credits expire 12 months after purchase and do not roll over.

  2. 2

    Open the Training or Qualifications tab on your team dashboard

    Training covers online compliance courses. Qualifications covers CPD masterclasses and regulated qualifications. Both show your credit balance, the credit cost of each option and everyone in your team.

  3. 3

    Assign a course or a place to a member of staff

    Pick what they need and the person. The credit cost comes off your wallet there and then, so two managers can never spend the same credits twice. If the balance does not cover it, you can pay the difference by card at the usual volume price.

  4. 4

    It lands in their CPD log

    The course appears in that person's CPD log as planned, and flips to completed once their certificate is confirmed. Cancel before they start and the credits come back. For a regulated qualification, the learner is emailed and uploads their own entry documents - you see progress only.

Ordering and payment

Do I need a subscription or credits to buy training for my team?
No. Anyone with an account can buy compliance courses outright, from a single licence upwards, and pay by card. Credits and the team plan are optional extras for organisations that buy regularly.
How does volume pricing work?
Each course has price bands based on how many licences you buy in one order. The more licences, the lower the price per learner. The band you qualify for is applied automatically at checkout - you do not need a code.
When can I pay by invoice?
Invoicing is available on orders of 10 licences or more. Choose "Request an invoice" on the course page and give us your billing details and purchase order reference. We raise the invoice, and the licences unlock for learner details once it is settled.
Can I raise a purchase order first?
Yes. Add your purchase order reference when you request the invoice and it appears on the invoice we send. If your finance team needs a quote or a pro forma before the purchase order is raised, just ask and we will send one.
Is VAT included?
Employer purchases, including bulk orders, team plans and credit packs, are shown plus VAT, which is added at checkout. Training paid for with credits is not charged VAT again, because VAT was paid when the credits were bought. Your checkout receipt or invoice shows the VAT element separately, and we will record your VAT number if you give us one.
Can I mix different courses in one order?
Each order covers one course, because the volume pricing is worked out per course. If you need several courses, place an order for each, or buy training credits instead - one credit balance covers the whole catalogue.
Can I part-pay by card and part by invoice?
Not within a single order, but you can place separate orders. If you are splitting a budget across departments or cost centres, tell us and we will invoice them separately.

Learners and access

How do learners access their training?
It depends on where the course is delivered, and every course page shows which it is before you buy. WorkplaceHero courses run here on this site: the learner signs in to their own WorkplaceHero account with the email you gave us and the course is waiting in their online courses, with progress updating live on your dashboard. Courses on our partner platform work slightly differently: we set up the learner's account there, they receive their username and a temporary password by email, and they change the password the first time they sign in. Both routes end in the same place - a certificate in the learner's account and a completed entry in their CPD log.
Do I have to name everyone straight away?
No. You can buy the licences now and add learner details later. Unallocated licences stay on your account until you use them.
I typed a name or email wrongly - can it be changed?
Yes. Contact us with the order reference and the correction. If the learner has not started, we can also swap the licence to a different person entirely.
Someone has left. Can I give their place to a colleague?
If they have not started the course, yes - we will move the licence across. Once someone has begun the course their licence is in use and cannot be reassigned, because the record and certificate belong to them.
How long do learners have to complete?
Access runs for 12 months from enrolment on our compliance courses, which is far longer than the few hours most of them take. The exact expiry date shows against each learner.
What does the learner actually receive?
On WorkplaceHero courses, an email inviting them to the course with a direct link - they sign in or create an account with the email address you gave us. On partner-platform courses, an email with their username and a temporary password, which they change the first time they sign in. Either way there is nothing to install, and it works on a phone, tablet or computer.

Credits or a direct purchase

Which should I choose?
Buying licences directly is simplest when you know the course and the numbers - a whole team doing safeguarding, for example. Credits suit organisations spreading training across lots of courses and joiners over the year, because you buy the budget once and spend it as needs come up.
Can I use both?
Yes. They are completely independent. Buying courses outright never touches your credit balance, and having credits never stops you paying by card or invoice for a one-off.
Do training credits expire?
Yes. Credits last 12 months from the date you buy them, with no rollover. Your oldest credits are always used first, and each top-up shows its own expiry date in your wallet.
Can credits pay for masterclasses and regulated qualifications?
Yes. One balance covers online compliance courses, CPD masterclasses and places on regulated qualifications such as the Award in Education and Training, CAVA and the Level 5 Diploma. Book places from the Qualifications tab on your team dashboard - if your credits do not cover the cost you can pay by card at the usual volume price.
Do unused licences expire?
Unallocated licences from a paid order stay on your account. Once a learner is enrolled, their 12 month access window starts.
Can an individual buy a single course?
Yes. Set the quantity to one and pay by card. Individuals do not use credits at all - credits are an organisation feature.

Certificates and records

Where do certificates end up?
In the learner's account, and in their CPD log against the course entry. You can also see them from your team dashboard where staff have shared their record with you.
Can an inspector verify a certificate?
Yes. Every certificate carries a unique code and a public verification link, so an employer or inspector can confirm it is genuine without contacting us.
Does the training log itself for CPD?
Yes. Every course we assign or enrol goes into the learner's CPD log automatically as planned, and is marked completed once the certificate is confirmed. Nobody has to type it in twice.
Can I download a completion report for inspection?
Yes. Your team dashboard exports a dated summary of who has been assigned what, who has completed, and when - the format inspectors and auditors usually ask for.

Technical help

A learner has not received their email
Ask them to check junk and any filtering their IT team runs, searching for WorkplaceHero. If it is still missing, contact us with their name and we will resend it. Adding our address to your safe senders list before a big order avoids this entirely.
A learner cannot sign in
On WorkplaceHero courses they use the normal sign-in page and the forgotten password link. On partner-platform courses the learning platform login is separate from their WorkplaceHero account, so passwords are not shared between the two - use the reset link on the course login page, or contact us and we will reissue their details.
The course will not open or freezes part way
Nine times out of ten it is a corporate firewall or an out of date browser. Try a different browser or a device off the corporate network. If it persists, send us the learner name, the course and roughly when it happened, and we will chase it with the platform.
Progress is not showing on my dashboard yet
WorkplaceHero courses update live as learners work through them. For courses on our partner platform, progress is imported from the platform report, so it can be a few days behind live activity. Certificates and completions are confirmed as soon as we receive them. If something looks stuck for more than a week, tell us.
How do I get help, and how quickly?
Use the form on this page, the chat in the corner of the site, or email hello@workplacehero.co.uk with your order reference. We reply within one working day, and usually much faster.

Still not sure? Ask us

Tell us how many people you need to train and what for, and we will come back with the simplest route and a price. We reply within one working day.

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