About this course
Stewards are the visible face of event safety, and their decisions in the first minute of an incident matter most.
This course covers the steward role in detail: pre-event checks and briefings, monitoring and controlling crowds, customer care, dealing with unacceptable behaviour, and responding to fire, medical and evacuation emergencies.
What learners cover
- The role, responsibilities and limits of a steward's authority
- Pre-event checks, briefings and position responsibilities
- Monitoring crowds and recognising early warning signs
- Customer care, accessibility and dealing with vulnerable spectators
- Managing unacceptable behaviour and when to escalate
- Fire, medical, evacuation and emergency procedures
Course content
The course is delivered in short, bite-size sections that learners can stop and restart at any point.
- Section 1
The steward role
Duties and boundaries, appearance and conduct, communication and reporting lines.
- Section 2
Before the event
Safety checks, hazard identification, briefings, equipment and position familiarisation.
- Section 3
During the event
Crowd monitoring, gangway and exit management, customer care and handling incidents.
- Section 4
Emergencies
Alarm procedures, evacuation and invacuation, medical response, and post-event debrief and reporting.
Who it is for
Match-day and event stewards, supervisors, volunteers at large events, and anyone working towards a stewarding qualification.
Entry requirements: No prior knowledge is needed. The course is written in plain English and suitable for all staff.
How it is delivered
Fully online and self-paced
Learners work through the course at their own pace and can pause and resume where they left off.
Any device
Works on desktop, laptop, tablet and mobile, with audio, video and written transcripts throughout.
Interactive throughout
Scenarios, exercises and images keep learners engaged rather than clicking through slides.
Knowledge checks
Short checks at the end of each section so learners can see what has landed before moving on.
Average completion time is around 8 hours, though learners can take as long as they need and return as often as they like.
How it is assessed
Knowledge checks run throughout the course so learners can test understanding as they go. The course ends with a multiple-choice assessment taken online. Learners who do not pass first time can retake it.
Certification
Learners receive a Highfield Online Training digital certificate as soon as they pass the end-of-course assessment. Certificates download straight away and can be saved to a CPD log or staff training record.
Refresher guidance: Most venues refresh stewarding training each season and re-brief staff before each event.
How it works for teams
- 1. Choose how many licences you need and pay by card, or request an invoice.
- 2. Add your learners' names and email addresses.
- 3. We set them up on the course platform and they receive their login by email.
- 4. Track who has been set up from your account.